Like the word “need”, I’ve noticed a few uncomfortable terms being used in the world of customer service and the workplace. For a long time I’ve felt that people are effectively turning into machines or zombies, if for no other reason than they talk like they’re reading from a script. (I’d spent just over a week in telesales many years ago, and having to read from a script – and nothing but the script – was one of the most demeaning things I’ve ever done.)
One of these other terms is the word “happy“, often used as follows:
Are you happy to do that?
Are you happy for me to put you forward..?
Are you happy to pay the charges?
At some point, you’ll have heard someone dispense the age-old “sentence solution”:
I’m here today to tell you that, IMHO, “be yourself” is a very empowering statement. It’s also the most bullshit concept that ever existed.
And here’s why.
Continue reading “Be Yourself”