Category: Social

Manipulative Language: “Happy”

Like the word “need”, I’ve noticed a few uncomfortable terms being used in the world of customer service and the workplace. For a long time I’ve felt that people are effectively turning into machines or zombies, if for no other reason than they talk like they’re reading from a script. (I’d spent just over a week in telesales many years ago, and having to read from a script – and nothing but the script – was one of the most demeaning things I’ve ever done.)

One of these other terms is the word “happy“, often used as follows:

Are you happy to do that?

Are you happy for me to put you forward..?

Are you happy to pay the charges?

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